Naadje Ben, the leading women's fashion store for the 'Women of the Netherlands', is officially registered as Naadje Ben b.v. and here are our details:
Naadje Ben
Noordmolenstraat Noord 26-A
3035 RJ Rotterdam
Netherlands
Chamber of Commerce (KvK):
VAT number:
When you visit our website, visit one of our stores, send us a message, or otherwise contact us, there is a good chance that you leave personal data with us. We comply with the requirements of the General Data Protection Regulation (GDPR) when processing personal data.
In short, this means, among other things, that:
In this privacy statement, we explain which personal data we collect and use and for what purpose. We reserve the right to make changes to this privacy statement at any time and without notice. Therefore, we recommend that you carefully read this privacy statement regularly so that you are always aware of the current content.
This privacy statement was last updated on 5-10-2022.
Storage and security
We consider it very important that you can trust the security of your data with us. Therefore, we take physical, electronic, and procedural security measures, such as the use of strong passwords, securing network connections via Secure Socket Layer (SSL) technology, and purposeful access restrictions.
Furthermore, we do not store your data longer than necessary for the purpose for which we collected them, unless we are legally obliged to store them. After that, the data will be deleted or anonymized. Anonymizing ensures that we can still use the data for internal analysis and reporting, but that they can no longer be traced back to you.
Collaboration with external parties
We aim to keep your data in-house as much as possible, but sometimes we collaborate with external parties and it may be necessary for us to share your data with them. We then make clear agreements with these parties that they may only use your data for the purpose for which we share them and that they may not use or share them independently with others.
Your data is almost always stored within the European Union. However, in some cases, we collaborate with parties outside the EU. We always ensure that your privacy is protected in such cases. The EU recognizes certain countries as providing sufficient protection, and the companies we work with are registered under the Privacy Shield Framework, ensuring compliance with European privacy rules.
Accessing and Modifying Your Information
If you have any questions about our privacy policy or your personal data, feel free to reach out to us at any time. You have the option to withdraw your consent for specific processing activities, or you can request access to, modification, deletion, or limitation of the processing of your personal data. Additionally, you can ask us to transfer the personal data we hold about you to yourself or another organization. To prevent misuse, we may request adequate identification from you. If you need to access personal data associated with a cookie, please include a copy of the relevant cookie, which you can find in your browser settings.
Third-Party Websites
Please note that this privacy statement does not cover third-party websites linked to our site via hyperlinks. We cannot guarantee how these third parties handle your personal data in terms of reliability or security. We recommend reviewing the privacy policies of these websites before using them.
Questions and Complaints
We are here to assist you if you have any questions or complaints regarding our privacy statement or the processing of your personal data. You can contact us at info@naadje-ben.nl.
According to privacy legislation, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can contact them directly for this purpose.
Website Visits
Our website utilizes cookies, including those placed by third parties with whom we collaborate. We believe it's important for you to understand which cookies our website employs and their purposes. We strive to protect your privacy, enhance user-friendliness, and uphold our commercial interests.
Upon your initial visit to our website, you'll encounter a notification explaining why we use cookies and how you can adjust your cookie settings.
For more comprehensive information about the cookies used on and through our website, including their purposes, please refer to our cookie statement.
Google Analytics
We utilize Google Analytics to monitor how visitors interact with our online store. We have entered into a data processing agreement with Google to establish guidelines for handling our data. Additionally, we do not permit Google to utilize the Analytics information obtained for any other Google services, unless explicitly linked to our website. The linked services include Google Ads, Google Optimize, Google Tag Manager, and Search Console. We anonymize your IP address, unless you consent to the placement of tracking cookies, and delete all data identifiable to a specific visitor after 50 months.
If you visit our website while logged in to a Google account with the 'Ad personalization' option enabled, Google may create a comprehensive understanding of how you interact with our website across multiple browsers and devices. Depending on your cookie preferences, we may expand our reporting and advertising capabilities accordingly. This data expires after 26 months.
Online Purchase
When you make a purchase through our online store, your transaction details are recorded to process the payment and any potential refunds. We utilize a secure payment environment provided by .............. According to the law, we are required to retain these transaction details for seven years for tax purposes.
If you choose to pay with a credit card, a fraud check may be conducted to verify the validity of the credit card and detect any fraudulent activities before accepting the payment.
To process your order, we use your name, address, and contact information to ship the package to you. We may share this information with third parties such as the postal service if necessary, but we make clear agreements to ensure they only use your data for delivering your order.
Additionally, we analyze the collected data to gain insights into the needs and preferences of our customers so that we can further improve our service in the future.
If you are a registered customer with us, we link your online purchases to your account so that we can apply any personalized discounts, and both you and we can view your purchase history.
Account Registration
Upon registration on our website, you enjoy various benefits including an online account, birthday gifts, event invitations, and discounts on selected items. To activate your account, we request certain information including your name, address, email address, phone number, gender, and date of birth. You have the freedom to choose which data to share with us, but for the activation of your account, we require at least your name and email address.
We also collect information to get to know you better and offer personalized deals, such as your brand preferences and interests.
Upon registration, you receive a unique customer number, which links all your purchases to your account and allows you to participate in promotions.
We also use the collected data to personalize our marketing efforts based on your preferences, interests, purchase history, and other relevant information you share with us. This includes email newsletters and advertisements on platforms such as Google, Facebook, and Instagram. You have the option to opt out of these at any time.
We will regularly keep you informed via email about our latest collections, offers, events, and inspiration. Our newsletters are personalized based on your preferences and purchase history. You can unsubscribe at any time via the unsubscribe link at the bottom of each newsletter.
If you wish to cancel your account and have your data removed, you can contact our customer service. We will then delete your data from our customer database.
Your Visit to our Naadje Ben store
We at Naadje Ben highly value your privacy and would like to inform you about how we handle your personal data during your visit to our store.
CCTV Security: To ensure the safety of our customers, staff, and property, we employ CCTV security in all our stores.
Transaction Data: When you make a purchase in our store, your transaction data is recorded for payment processing purposes. This data is retained for seven years as required by the tax authorities.
Reviews and Feedback: We value your opinion about our products and services. Your feedback helps us improve our services and inform other customers. Your reviews may be published on our website and in Google search results. We collaborate with external customer feedback partners to gather your experiences.
Customer Satisfaction Surveys: If you are registered, we may share your data with a partner for customer satisfaction surveys. You decide what information to share, and we only contact you if you give permission.
Gift Cards
We appreciate the trust you place in us and will always handle your personal data with care. If you have any questions about our privacy policy, please feel free to contact us.
